Established regional organization, in the education industry, is inviting dynamic individuals to explore the following position:
CUSTOMER SERVICE OFFICER
Responsibilities
- Provide customers with information and advice on products and services
- Provide timely response to customers’ telephone and email enquiries
- Qualify prospect leads and forward to centre representatives for follow-up
- Provide administrative support to Sales and Marketing in advertising and promotion activities
- Conduct various types of market research survey
- Maintain accurate record of customers’ contact for tracking and reporting purposes
- Prepare reports / analysis of recorded data
Requirements:
- Diploma holders
- Minimum 2 years of experience preferably in retails environment
- Possess good telephone etiquette / pleasant disposition / interpersonal skills
- Polite, confident and friendly manner
- Possess initiative and a positive attitude
- Enjoy talking to prospects and building relationships
- Resourceful, flexible and persuasive
- Perseverance and the ability to respect customers’ answers
- Well-organized and thorough, even under pressure
- Good computer skills, especially MS Power Point, Word & Excel
- Enjoy working within a target-driven team environment
- 5 day rotating work week, including weekends
- Working location: Dhoby Ghaut
If you meet the requirements of the above position, please email us a detailed resume stating personal particulars, qualifications, experience, present and expected salaries, contact numbers, together with a recent passport-size photograph and transcript to:
hr@pactconsulting.com.sg
(All applications will be treated in strict confidence. We regret that only short listed candidates will be notified)
PAct Consulting 